Service Manager

Role core purpose: To oversee the delivery of chiller and HVAC service and

maintenance for commercial clients, ensuring operational excellence, technical quality,

and customer satisfaction. This hybrid position covers the Southeast & London region,

combining office-based work (Reading) with remote and site-based activity.

Location

Reading

Operational Leadership

- Lead, mentor, develop and support service engineers and the service support team.

- Manage daily team activities, monitor job progress, and provide technical guidance

where required.

- Conduct regular welfare checks and ensure the team has the tools, information, and

training needed to succeed.

- Review engineer worksheets, ensuring accuracy, quality, and timely feedback.

- Promote a culture of collaboration, learning, and high standards.

Customer & Contract Management

- Act as the primary point of contact for client requests, enquiries, and escalations.

- Validate, prepare, and submit repair and maintenance quotations promptly.

- Identify additional works from service reports and proactively issue quotations.

- Maintain strong client relationships through regular communication and strategic site

meetings.

Performance & Financial Management

- Achieve branch revenue targets while maintaining margin expectations.

- Ensure all maintenance contract renewals are issued on time and priced appropriately.

- Manage resource planning and identify operational gaps or staffing needs.

- Drive continuous improvement and high performance across the region.

Compliance, Safety & Quality

- Ensure full compliance with KPIs, SLAs, and all company processes.

- Oversee all health and safety obligations, including risk assessments, POWRA

compliance, and safe working practices.

- Report, investigate, and follow up on accidents, near misses, and safety concerns.

- Ensure good housekeeping standards within the branch, service office, and warehouse